Coaching is aimed at improving performance at work. This is done by turning the activities people do into learning situations in a planned way and under guidance.
The Coaching Pocketbook defines the coach's role and explains how coaching differs from the other 'helping skills' of advising, instructing counselling and mentoring. It helps you provide a structure to coaching, outlines the kinds of skills you need, how to recognise coaching opportunities and what to do if problems arise.
The author explains and summarises the key skills needed for each of the following:
- Assessing current performance levels
- Setting outcomes for learning
- Agreeing tactics/initiating action
- Giving feedback
The book also contains a check list and case study so that you can compare your own coaching efforts and aim for more success.